Returns & Exchanges

At EcoFlow Europe, we stand by the quality of our sustainable energy solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive the appropriate return shipping address.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, including all cables, accessories, and documentation to ensure the product remains protected during transit.

• 3.
  Ship the Product

  Affix the provided shipping label or use your preferred carrier to send the package back to our European distribution center, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days via your original payment method.